The agreement

The conditions of rental are between the renter and the rent provider. These terms and conditions apply to any booking that the renter makes with us and should therefore be read carefully. They contain some exclusions and limitations of liability.

The contract is deemed to have been made once the renter has paid a deposit. The renter must be over 18 years at the time of booking. The renter must possess the legal capacity and authority to make the booking and accepts these terms and conditions on behalf of everyone in their party. The renter shall be obliged to bring these terms and conditions of the contract to the other passengers.

1. Rental fee

1.1 The rent rate includes Houseboat’s rent according to the contract in the specified complete set, the equipment according to the list and insurance according to the contract.

1.2 After booking the renter receives a preliminary confirmation of the booking and then has to make an advance payment, of not less than 50% of the total amount within 7 days. If the Renter does not fulfill advance payment condition, the booking will be removed. Final payment for rent has to be carried out not later than 28 days before the start date, or could be individually rearranged at the moment of the advance payment procedure.

1.3 The security deposit of 2 500 euros should be paid by the renter to the rent provider on the start date of the rent of Houseboat by cash or the credit card. The rent provider will return the damage deposit after the trip. The other option is to buy a charter insurance that covers the damages until 3000€. Over 3000€ the damages are covered by the Houseboat’s insurance. For more information visit Pantaenius website.

2. Renter’s liability

2.1 The renter is obligated to make the security deposit of 2 500 EURO until the rental start which compensates the following types of damages:

• Compensation for the damage caused to the equipment or Houseboat during rent.

• Compensation of the damage caused by loss of parts of the equipment, finishing and accessories.

2.2 In case of causing damage to Houseboat and the equipment on board during the rent period on fault of the renter, as a result of: rough negligence, deliberate illegal actions, management of Houseboat under the influence of alcohol or other narcotic substances, criminal intention or violation of provisions of the lease, the renter is obliged to compensate an overall cost of the caused damage.

2.3 Renter’s exemption from liability

The Renter is exempted from any liability at a loss occurrence when the rent provider receives full compensation of damage on an insurance.

2.4 The rent provider will return the security deposit after the holiday if the houseboat has been returned without damages.

3. Duties of the renter

3.1 The renter is obliged to pay attention and take care of the operation of Houseboat, equipment and furnishings on board; carefully follow instructions.

3.2 The captain of Houseboat, appointed by the renter, has to have a sufficient knowledge and skills of management and navigation, to bear responsibility for observance of safety rules on water by all crewmembers. If the skipper or crewmembers change during the trip, the renter has to negotiate about that with the rent provider beforehand.

3.3 The renter is responsible for safety of the property entrusted to him. It is strictly forbidden to leave Houseboat without the supervision, not closed on the lock.

3.4 Houseboat is provided for rent with the complete list of equipment on-board and filled the fuel tank. At Houseboat’s receiving in rent, the renter is obligated to check existence of any damages and to record them in writing form at the moment of Houseboat’s receiving in the presence of the rent provider with the indication of time and a place, in order to avoid any further disagreements. If at the moment of getting Houseboat in rent the existing damage is not fixed and recorded in writing, it will be considered received during the rent and will be shown to the renter by the rent provider for compensation of damage.

3.5 The number of passengers on board may not exceed the maximum amount of passengers the houseboat is licensed for.

3.6 The houseboats are available for occupation from 4.00 pm ultil 6.00 pm on the first day of the holiday and must be vacated by 11.00 am on the last day. Later check-in or check-out time is available for an additional fee.

3.7 The renter is not allowed to rent the houseboat to the third party.

4. Duties of the rent provider

4.1 The rent provider is obliged to provide Houseboat for rent in full technical serviceability, after cleaning and according to the contract on a place and time of transfer to rent.

4.2 The rent provider is obliged to provide the renter with sufficient volume of information on management and Houseboat’s service, to provide training and to provide maintenance instructions in contract language.

4.3 If the renter receives Houseboat in an inadequate order, which is not subject to correction in the shortest time, or in violation of the contract on a place and time of transfer to rent, it can apply for decrease in a rental fee or dissolve the contract.

5. Insurance policy

5.1 Houseboat is completely insured.

5.2 Terms of insurance include the deductible of 2200 EUR and are specified in the insurance contract.

5.3 The insurance does not cover injuries, equipment breakage, damage to finish or the lost household goods.

6. Renter’s liability for actions in case of damages, accidents or thefts

6.1 The renter is obliged to notify immediately the rent provider and police in case of an accident or theft, thus the rent provider will instruct the renter about necessary further actions.

6.2 The renter is obliged to notify the rent provider immediately a damage occurs in a Houseboat for any reason, to take necessary measures for elimination of damage and to prevent further damage. If a crewmember is injured, the notification has to be made to the public-safety answering point.

6.3 If the renter neglects the mentioned requirements and does not notify police or public-safety answering point and the rent provider in time, he bears full responsibility for the occurred damage.

7. Responsibility of the rent provider

7.1 In case of technical failure or emergence of other malfunctions on Houseboat during the rent, not because of the renter, the rent provider is obliged to make the best efforts for correction of the arisen malfunctions in the shortest time. In case of the serious technical breakages which have led to impossibility of further operation of Houseboat (occurred not because of the renter fault) and the impossibility of granting on replacement to another houseboat – the lease contract can be stopped, and the renter has the right for return of money for unused time of rent under the contract.

7.2 The rent provider does not bear responsibility for the indirect losses caused by malfunction of Houseboat.

7.3 The rent provider’s maximum amount of indemnity for any losses is equal to the rent size during rent.

7.4 If the renter doesn’t report in due time about malfunction, the rent provider doesn’t bear the damage liability, caused by this.

8. Contract cancellation conditions

8.1 The rent provider has the right to terminate the lease contract if it is found out that, the renter violates terms of the contract or that the renter by an objective assessment of the rent provider, is not able to manage Houseboat operation. The rent provider doesn’t compensate the expenses of the renter.

8.2 The rent provider has the right to terminate the present contract for force majeure reasons prior to the beginning of rent term. The renter in this case has the right for full return of cost of rent. The rent provider doesn’t compensate any indirect expenses of the renter.

8.3 The renter has the right to demand contract cancellation because of force majeure circumstances prior to the beginning of rent term. If the rent provider receives a written cancellation requirement from the renter more than 28 days before rent start date, the renter has the right for return of the paid cost of rent minus the service fee. In case rent provider receives the written cancellation requirement less than in 28 days prior to rent start date, the rent provider doesn’t compensate renter’s expenses, the period of rent isn’t subject to be moved.

8.4 If the renter demands contract cancellation for any reason, except specified in the subparagraph (10.3), he has no right for reimbursement, same concerns no show cancellation in day of the beginning of rent. If the rent provider finds a replacing customer the expenses of the cancelled customer will not be compensated.

9. Fuel and Houseboat’s operation

9.1 The renter pays the fuel, gas and firewood consumed in the period of rent.

9.2 The rent provider specifies the used fuel type to the renter, according to technical parameters.

9.3 The renter bears responsibility for the caused damage as a result of use of the wrong fuel.

9.4 The renter is obligated to carry out regular technical procedures to check out work of the equipment during the rental time: amounts of engine oil, liquids, visual control of a condition of the case of Houseboat, and also cleanness on Houseboat during the rent.

9.5 The renter is obligated to return the houseboat in good condition. The rent doesn’t include cleaning at the end, the towels and bed linen. The renter can ask for bed linen and towels before arriving. The rent cost of towels and bed linen are 25€ per person and the cleaning service is 100€. If the houseboat is not in good condition when it’s returned, the rent provider will charge extra 200€ fee.

10. Houseboat’s return after rent

10.1 Houseboat has to be returned in the coordinated place after the stipulated time period of rent. Houseboat has to be transferred by the renter to rent provider after rent term in good condition, with clean rooms and the deck, the empty recycling bins and septic tank, the made cleaning and a full fuel tank.

10.2 Return takes place within the stipulated term and rent time.

10.3 If the renter returns Houseboat before the expiration of the stipulated term of rent, return of payment for unused time is not made.

10.4 If the renter violates subparagraph 10.1 conditions, the rent provider has the right to demand additional for arisen expenses in connection with violation of term, time of rent or Houseboat’s order.

10.5 The renter undertakes to inform to the rent provider on all operational defects during rent (the fused lamps, unclear noise, smells …).

11. Territory of operation of Houseboat

The exit for the operation territory is forbidden.

12. Smoking on board

Smoking is strictly forbidden inside. In case of smoking inside the Houseboat the renter has to pay a penalty of 2500 EUR.

13. Pets

Pets are allowed. We will charge an extra fee of 50€ for the pets that covers cleaning services. The damage caused by pets is paid by the renter.

14. Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

15. Settlement of disputes

If disputes can’t be resolved by negotiations between the renter and the rent provider, the renter can submit a complaint to society of consumers. If disagreements are subject to the judgment, consideration of the complaint has to happen in a place of registration of the rent provider.

Rent provider:

Bellamer Ltd
Suolahdentie 541
44330 Hytölä
Finland

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